Shipping Policy

Steamfreak Models – Shipping Policy

Last updated: 1 December 2024

At Steamfreak Models, we aim to deliver your model railway items safely and efficiently. The following outlines our shipping processes and terms.

  1. Processing Time
  • Most items are made-to-order. Please allow 4–14 business days for production before dispatch.
  • You will receive a confirmation email with tracking once your order ships.
  1. Shipping Methods and Costs
  • Shipping rates are calculated at checkout based on weight, location, and delivery method.
  • We use reliable carriers such as Australia Post.
  1. Domestic Shipping (Australia)
  • Standard and Express options available.
  • Typical delivery times: 2–7 business days (Standard), 1–3 business days (Express).
  1. International Shipping
  • Available to most countries. Delivery times vary depending on location and customs processing.
  • Customs duties or import taxes are the responsibility of the buyer.
  1. Tracking
  • All orders include tracking. You will receive an email with tracking details once dispatched.
  1. Delays and Lost Items
  • We are not responsible for carrier or customs delays, but we will assist in tracking and resolving lost parcels where possible.
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