Steamfreak Models – Shipping Policy
Last updated: 1 December 2024
At Steamfreak Models, we aim to deliver your model railway items safely and efficiently. The following outlines our shipping processes and terms.
- Processing Time
- Most items are made-to-order. Please allow 4–14 business days for production before dispatch.
- You will receive a confirmation email with tracking once your order ships.
- Shipping Methods and Costs
- Shipping rates are calculated at checkout based on weight, location, and delivery method.
- We use reliable carriers such as Australia Post.
- Domestic Shipping (Australia)
- Standard and Express options available.
- Typical delivery times: 2–7 business days (Standard), 1–3 business days (Express).
- International Shipping
- Available to most countries. Delivery times vary depending on location and customs processing.
- Customs duties or import taxes are the responsibility of the buyer.
- Tracking
- All orders include tracking. You will receive an email with tracking details once dispatched.
- Delays and Lost Items
- We are not responsible for carrier or customs delays, but we will assist in tracking and resolving lost parcels where possible.