Steamfreak Models – Website Terms and Conditions
Last updated: 1 December 2024
Welcome to Steamfreak Models! These Terms and Conditions (“Terms”) govern your use of our website and services available at https://models.steamfreak.com (“Site”). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
- About Us
Steamfreak Models is an online store offering 3D-printed model railway items, accessories, and related products. We are passionate about railway modelling and committed to providing high-quality, detail-oriented models for hobbyists and collectors.
- Use of the Site
- You must be at least 18 years old or have permission from a parent or legal guardian to use this Site.
- You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of others or restrict their enjoyment of the Site.
- Product Information and Availability
- All product descriptions, images, and prices are presented in good faith and may be updated without notice.
- While we aim to ensure the accuracy of all product details, errors may occasionally occur.
- Many items are made-to-order and may require additional production time before shipping.
- Orders and Payments
- By placing an order, you confirm that all information provided is accurate and that you are authorised to use the selected payment method.
- All prices are listed in Australian dollars (AUD) and include GST where applicable.
- We reserve the right to cancel or refuse orders at our discretion, including in cases of suspected fraud or pricing errors.
- Shipping and Delivery
- Shipping fees and estimated delivery times are shown during checkout.
- We aim to dispatch orders promptly, but we are not liable for delays caused by postal services or customs processing.
- International customers are responsible for any import duties, taxes, or fees applied by their local authorities.
- Returns and Refunds
- Due to the made-to-order nature of our products, we do not accept returns for change of mind.
- If your order arrives damaged or incorrect, please contact us within 14 days of delivery. Include your order number and clear photos of the issue.
- If approved, refunds will be issued to the original payment method.
- Intellectual Property
- All content on this Site, including product designs, images, logos, and text, is the property of Steamfreak Models unless otherwise stated.
- No content may be reproduced, distributed, or used commercially without our express written consent.
- User-Submitted Content
- By submitting content such as reviews, images, or testimonials, you grant us a royalty-free, non-exclusive licence to use that content for promotional or marketing purposes.
- Limitation of Liability
- To the fullest extent permitted by law, Steamfreak Models shall not be liable for any indirect or consequential losses arising from the use of our Site or products.
- Our total liability is limited to the amount paid by you for the product(s) in question.
- External Links
- Our Site may include links to external websites. We are not responsible for the content or privacy practices of these third-party sites.
- Changes to These Terms
- We may update these Terms from time to time. Any changes will take effect immediately once posted on the Site.
- Continued use of the Site after changes indicates your acceptance of the revised Terms.
- Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
- Contact Information
If you have any questions about these Terms, please contact us:
Steamfreak Models
PO Box 461
Beechworth, VIC 3747
Australia
📧 Email: loco@steamfreak.com
📞 Phone: 0439 370 022