Steamfreak Models – Website Terms and Conditions

Last updated: 1 December 2024

Welcome to Steamfreak Models! These Terms and Conditions (“Terms”) govern your use of our website and services available at https://models.steamfreak.com (“Site”). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

  1. About Us

Steamfreak Models is an online store offering 3D-printed model railway items, accessories, and related products. We are passionate about railway modelling and committed to providing high-quality, detail-oriented models for hobbyists and collectors.

  1. Use of the Site
  • You must be at least 18 years old or have permission from a parent or legal guardian to use this Site.
  • You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of others or restrict their enjoyment of the Site.
  1. Product Information and Availability
  • All product descriptions, images, and prices are presented in good faith and may be updated without notice.
  • While we aim to ensure the accuracy of all product details, errors may occasionally occur.
  • Many items are made-to-order and may require additional production time before shipping.
  1. Orders and Payments
  • By placing an order, you confirm that all information provided is accurate and that you are authorised to use the selected payment method.
  • All prices are listed in Australian dollars (AUD) and include GST where applicable.
  • We reserve the right to cancel or refuse orders at our discretion, including in cases of suspected fraud or pricing errors.
  1. Shipping and Delivery
  • Shipping fees and estimated delivery times are shown during checkout.
  • We aim to dispatch orders promptly, but we are not liable for delays caused by postal services or customs processing.
  • International customers are responsible for any import duties, taxes, or fees applied by their local authorities.
  1. Returns and Refunds
  • Due to the made-to-order nature of our products, we do not accept returns for change of mind.
  • If your order arrives damaged or incorrect, please contact us within 14 days of delivery. Include your order number and clear photos of the issue.
  • If approved, refunds will be issued to the original payment method.
  1. Intellectual Property
  • All content on this Site, including product designs, images, logos, and text, is the property of Steamfreak Models unless otherwise stated.
  • No content may be reproduced, distributed, or used commercially without our express written consent.
  1. User-Submitted Content
  • By submitting content such as reviews, images, or testimonials, you grant us a royalty-free, non-exclusive licence to use that content for promotional or marketing purposes.
  1. Limitation of Liability
  • To the fullest extent permitted by law, Steamfreak Models shall not be liable for any indirect or consequential losses arising from the use of our Site or products.
  • Our total liability is limited to the amount paid by you for the product(s) in question.
  1. External Links
  • Our Site may include links to external websites. We are not responsible for the content or privacy practices of these third-party sites.
  1. Changes to These Terms
  • We may update these Terms from time to time. Any changes will take effect immediately once posted on the Site.
  • Continued use of the Site after changes indicates your acceptance of the revised Terms.
  1. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

  1. Contact Information

If you have any questions about these Terms, please contact us:

Steamfreak Models
PO Box 461
Beechworth, VIC 3747
Australia
📧 Email: loco@steamfreak.com
📞 Phone: 0439 370 022

 

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